Refund policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• health and personal care items

To initiate a return, please follow the following steps:

Step 1: Contact us at info@buthonestly.co, Whatsapp or through our website contact page. Please state your product and reason for refund in the email including your proof of payment using your receipt or payment confirmation email.

Step 2: If your return is accepted, we’ll send you a return shipping label. Please package the parcel in a sealed bag or flyer; you may reuse the flyer received from us by re-sealing it with tape. *important: Items sent back to us without step 1, first requesting a return, will not be accepted and the refund will be withheld.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

You may opt for an exchange rather than a refund. The steps are the same. Please follow the refund steps but include your purpose of exchange instead of refund. 

Refunds/Damages/Exchanges Confirmation

All confirmation will be done via email. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all the steps and more than 15 business days have passed since we approved your return, please Contact us at info@buthonestly.co or Whatsapp.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded unless categorised under special circumstances.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Special Circumstances

items received AS is with defects or damages that spoil the gameplay experience are eligible for a request to exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: iCube Innovation located at

B424-B433, Tower B2, Level 4, ICOM Square, Jalan Pending, 93450 Kuching, Sarawak, Malaysia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@buthonestly.co or Whatsapp for questions related to refunds and returns.